Sales & Service Team Manager
$31,500–$34,500 year
On-siteHighams Park, England, United Kingdom
Job Summary
Lead a large portion of the store operation by shaping the customer experience and driving service excellence through a newly formed team of Shift Leads. Inspire the "Make Every Customer Count" agenda as a daily habit across Showrooms, TradePoint, and the front end to deliver exceptional service. Oversee safety, security, and compliance routines across the store while coordinating a diverse team to exceed sales targets and develop their careers. This full-time role at B&Q Chingford supports the company's ambition to create true brand loyalty and drive future sales growth through a high-performing, inclusive team culture.
Required Qualifications
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and 'do'.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
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