Sales & Service Manager - Village at Meridian
On-site · Meridian, Idaho, United States
Job Summary
Sales & Service Manager at ALO in Meridian, ID leads store guest experience and sales initiatives as part of the store leadership team. Responsibilities include investigating sales opportunities with the GM, overseeing the Sales & Service team to deliver exceptional guest experience, building client relationships, ensuring adequate sales floor coverage, developing workforce solutions, and executing the Sales & Service strategy. The role functions as a business leader by monitoring budgets, data and metrics (e.g., expenses, sell-thru), partnering with the GM on planning, and protecting operational efficiency. It also encompasses people leadership through coaching, talent development, recruitment strategy, and succession planning, plus collaboration across functions to support organizational goals. The role requires the ability to manage multiple tasks in a changing environment, lift up to 50 pounds, and work a schedule that includes opening/closing and weekends. It emphasizes aligning with ALO’s guiding principles and delivering a smooth, safe, and inviting store environment for guests.
Required Qualifications
- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Independent work ethic, time management skills, and personal accountability
- Requires constant movement in and around all areas of the store
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
Desired Qualifications
- Retail leadership experience (3-5 years)
- Strong interpersonal and written communication skills
- Proficiency with MS Office (Word, Excel, Outlook)
- Agile with ability to handle multiple tasks in a changing environment
- Independent work ethic and time management
- Ability to lift up to 50 pounds and perform physical tasks (standing, climbing, etc.)
- Experience building schedules and managing a team
- Ability to manage guest experience and store operations
- Budget oversight and data-driven decision making
- Collaboration with General Manager and cross-functional partners
- Coaching and talent development
- Sales and service strategy execution
- Ability to navigate store leadership responsibilities
- Service-oriented mindset
- Schedule flexibility including opening/closing and weekends
- Store-level leadership and people development
- Communication of brand culture and guiding principles
- Performance metrics tracking (e.g., sell-thru)
- Operational efficiency and process improvement
- Team-building and succession planning
- Store operations and merchandising coordination
- Employee benefits and perks knowledge
- Equal opportunity employer awareness
- Safety, cleanliness and store ambiance stewardship
- Vendor and partner collaboration
- In-store customer relationship management
- Talent recruitment and onboarding
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