Sales Service Manager (Customer Service & Logistics)
On-siteHouston, Texas, United States
Job Summary
Supervise daily customer service operations and order fulfillment, ensuring accurate processing and timely shipping while managing backorders and material requirements. Coordinate domestic and international freight operations, optimize transportation routes and costs, and resolve order, inventory, ERP, and shipping issues with cross-functional teams. Monitor and improve customer response times, develop department KPIs, and lead continuous improvement initiatives focused on efficiency. Recruit, train, and coach customer service team members while creating and maintaining standard operating procedures. Collaborate with U.S. and China-based teams to support business objectives and ensure timely order fulfillment.
Required Qualifications
- Bachelor's degree in Business, Supply Chain, Logistics, or a related field
- 5+ years of experience in logistics, customer service, order management, or a related field
- 3+ years of leadership or supervisory experience
- Experience managing domestic and international transportation operations
- Experience working within ERP systems (Infor preferred)
- Knowledge of transportation management, including TL, LTL, ocean, air, and parcel shipments
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Project management experience
- Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
Desired Qualifications
- Experience within a manufacturing, distribution, or supply chain environment
- Lean Six Sigma or continuous improvement experience
- Proficiency in Mandarin Chinese
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