Sales & Service Lead - Bourbon
$41,600–$52,000 year
On-site · New Orleans, Louisiana, United States
Job Summary
Retail leadership role leading on the sales floor as Sales & Service Lead in a cannabis-regulated retail environment. Responsibilities include coaching team members on sales techniques, product knowledge, and service standards; driving store performance through metrics like conversion, basket size, and units per transaction; providing real-time feedback and employee development; serving as Manager on Duty (MOD) when assigned; and ensuring daily store execution, compliance with state regulations, and exceptional customer experiences. Requires strong communication, problem-solving, organizational skills, and experience in a regulated retail setting; cannabis industry experience preferred.
Required Qualifications
- 2+ years of retail leadership experience preferred
- Experience coaching employees to achieve sales and customer service goals
- Strong understanding of retail performance metrics and customer engagement strategies
- Demonstrated ability to influence and motivate team performance
- Experience in a regulated industry (cannabis, pharmacy, alcohol, gaming) preferred
- Must meet all state requirements for employment within the cannabis industry
- Education: High school diploma or equivalent; associate's or bachelor's degree preferred
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