Sales Service Engineer

Map out and visit manufacturing facilities, warehouses, and industrial zones across Penang to promote multi-brand lifting and heavy machinery service offerings. Formulate precise engineering service quotations, handle complex commercial contract terms, and resolve customer objections to secure long-term agreements for preventive maintenance SLAs, spare part supply pipelines, and breakdown/repair packages. Work hand-in-hand with the field technician team to schedule, allocate, and monitor jobs, while acting as the first point of contact for client escalations and warranty claims. Participate in regional industrial trade shows to identify new engineering applications and update the CRM system with pipeline data and forecasts. This role operates with complete regional autonomy, focusing 90% on sales generation and client conversion, backed by a 10% administrative allocation for internal engineering dispatching.