Sales - Sales Advisor - UK
$16,640–$26,436,800 year
On-siteFolkestone, England, United Kingdom
Job Summary
Deliver exceptional in-store and omnichannel service by inspiring customers to express themselves through fashion and ensuring they can easily find products online or in-store. Support store standards, manage visual merchandising, and execute window styling while maintaining safety and security protocols. Collaborate with the team to drive sales performance, reduce loss, and exceed store targets through genuine product recommendations and data utilization. Assist with store opening and setup as a Key Holder when required, and participate in Your Voice initiatives to champion team feedback and operational improvements.
Required Qualifications
- Confident with people
- Passionate about talking to customers
- Communicate well
- Deliver a great customer experience
- Showcase personality
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Maintain great store standards
- Understand responsibility to follow all Health and Safety procedures
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be able to create a fantastic customer experience
- Let personality and individual style shine through
- Help inspire customers to look and feel good
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Be an ambassador for the brand
- Demonstrate Customer Obsessed value
- Inspire customers to look good and express themselves
- Work with Management team to implement the ultimate Omnichannel shopping experience
- Ensure customers are given the highest level of service
- Live and breathe brand values
- Play to win
- Be customer obsessed
- Be one
- Start with me
- Deliver That New Look Feeling
- Help give team members the confidence to voice their own ideas and opinions
- Support communication and delivery of key engagement initiatives and messages
- Be a representative in store
- Be an ambassador for the store at quarterly Territory Your Voice meetings
- Possibly be an ambassador at bi-annual divisional Your Voice meetings
- Roll up big deals in terms of key themes/ideas from store/Territory
- Share back within the forum
- Have the confidence to challenge store management to influence change based on feedback of the team
- Have close relationships with the team
- Role model the company values
- Showcase a great example to customers and the team
- Support delivery of the brand VM and POS guidelines
- Maintain overall operational excellence
- Help drive store performance
- Support own self development
- Share and shape the performance of the department
- Utilise data and reporting
- Be the go-to expert for that department in the store
- Confidently recommend products to customers
- Support delivery of the brand VM and POS guidelines through great product handling and retail standards
- Showcase visual flair
- Execute window and mannequin styling to a high standard
- Execute window and mannequin styling in line with guidance
- Regularly support floor moves in line with trade activity
- Keep up to date with current trends
- Take an interest in what influencers are promoting
- Support opening and set up of the store in the absence of a member of management
- Access the store prior to trade to complete delivery or other tasks
- Ensure all H&S and security procedures are adhered to
- Be responsible for the team, service levels and stock in the absence of a member of management
- Work with pride to deliver exceptional standards on the department
- Maintain overall operational excellence to benefit the customer journey
- Help drive store performance
- Support own self development
- Share and shape the performance of the department utilising data and reporting
- Be the go-to expert for that department in the store
- Confidently recommend products to customers to further enhance performance
- Support delivery of the brand VM and POS guidelines through great product handling and retail standards
- Showcase visual flair
- Execute window and mannequin styling to a high standard
- Execute window and mannequin styling in line with guidance
- Regularly support floor moves in line with trade activity
- Keep up to date with current trends
- Take an interest in what influencers are promoting
- Be a part-time Sales Advisor
- Work with Management team to implement the ultimate Omnichannel shopping experience
- Ensure customers are given the highest level of service
- Live and breathe brand values
- Play to win
- Be customer obsessed
- Be one
- Start with me
- Deliver That New Look Feeling
- Inspire customers to look good and express themselves
- Be an ambassador for the brand
- Demonstrate Customer Obsessed value
- Help inspire customers to look and feel good
- Deliver service techniques
- Create a fantastic customer experience
- Let personality and individual style shine through
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be confident with people
- Passionate about talking to customers
- Communicate well
- Deliver a great customer experience
- Showcase personality
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Maintain great store standards
- Understand responsibility to follow all Health and Safety procedures
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be able to create a fantastic customer experience
- Let personality and individual style shine through
- Help inspire customers to look and feel good
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be an ambassador for the brand
- Demonstrate Customer Obsessed value
- Inspire customers to look good and express themselves
- Work with Management team to implement the ultimate Omnichannel shopping experience
- Ensure customers are given the highest level of service
- Live and breathe brand values
- Play to win
- Be customer obsessed
- Be one
- Start with me
- Deliver That New Look Feeling
- Help inspire customers to look and feel good
- Deliver service techniques
- Create a fantastic customer experience
- Let personality and individual style shine through
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be confident with people
- Passionate about talking to customers
- Communicate well
- Deliver a great customer experience
- Showcase personality
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Maintain great store standards
- Understand responsibility to follow all Health and Safety procedures
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be able to create a fantastic customer experience
- Let personality and individual style shine through
- Help inspire customers to look and feel good
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be an ambassador for the brand
- Demonstrate Customer Obsessed value
- Inspire customers to look good and express themselves
- Work with Management team to implement the ultimate Omnichannel shopping experience
- Ensure customers are given the highest level of service
- Live and breathe brand values
- Play to win
- Be customer obsessed
- Be one
- Start with me
- Deliver That New Look Feeling
- Help inspire customers to look and feel good
- Deliver service techniques
- Create a fantastic customer experience
- Let personality and individual style shine through
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be confident with people
- Passionate about talking to customers
- Communicate well
- Deliver a great customer experience
- Showcase personality
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Maintain great store standards
- Understand responsibility to follow all Health and Safety procedures
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be able to create a fantastic customer experience
- Let personality and individual style shine through
- Help inspire customers to look and feel good
- Help customers find items online if they can't find them in store
- Make it easy for customers so they feel like they are shopping with one brand
- Embrace local customers
- Connect to customers and the local community including charity partners
- Support in delivering great standards in store
- Help create a visually exciting experience
- Create an environment that embraces everyone
- Value different people and different opinions
- Encourage everyone to have fun and have a voice
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work collaboratively to deliver Retail Strategy
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Protect profit by understanding areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Be an ambassador for the brand
- Demonstrate Customer Obsessed value
- Inspire customers to look good and express themselves
- Work with Management team to implement the ultimate Omnichannel shopping experience
- Ensure customers are given the highest level of service
- Live and breathe brand values
- Play to win
- Be customer obsessed
- Be one
- Start with me
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