Sales - Sales Advisor - UK
On-siteDenton, England, United Kingdom
Job Summary
Deliver exceptional customer experiences by implementing omnichannel service techniques, helping clients find products online when unavailable in-store, and maintaining high visual merchandising standards for window and mannequin styling. Drive store performance through product knowledge, trend awareness, and data utilization to exceed sales targets while ensuring health and safety compliance. Support operational continuity as a Key Holder for store access and setup, and collaborate with the team to execute retail strategy and reduce loss. Represent the team at quarterly and bi-annual Your Voice meetings to champion ideas and influence change, while upholding brand values of customer obsession and inclusivity across all interactions.
Required Qualifications
- Confident with people
- Passionate about talking to customers
- Communicate well
- Deliver a great customer experience
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Maintain great store standards
- Understand responsibility to follow all Health and Safety procedures
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Take a proactive approach to own journey of self-development
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Ensure the store environment is safe for customers and team members
- Help give team members the confidence to voice their own ideas and opinions
- Support communication and delivery of key engagement initiatives and messages in store
- Be an ambassador for the store at quarterly Territory Your Voice meetings
- Be an ambassador for the store at bi-annual divisional Your Voice meetings
- Challenge store management to influence change based on feedback of the team
- Have close relationships with the team
- Role model the company values
- Support opening and set up of the store in the absence of a member of management
- Access the store prior to trade to complete delivery or other tasks
- Ensure all H&S and security procedures are adhered to
- Be responsible for the team, service levels and stock in the absence of a member of management
- Work with pride to deliver exceptional standards on the department
- Maintain overall operational excellence
- Help drive store performance
- Support own self development
- Share and shape the performance of the department utilising data and reporting
- Be the go-to expert for the department in the store
- Confidently recommend products to customers
- Support delivery of the brand VM and POS guidelines
- Showcase visual flair
- Execute window and mannequin styling to a high standard
- Support floor moves in line with trade activity
- Keep up to date with current trends
- Understand what the competition are featuring
- Take an interest in what influencers are promoting
Desired Qualifications
- Previous experience in retail
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