Sales - Sales Advisor - UK
On-siteWorkington, England, United Kingdom
Job Summary
Deliver exceptional customer experiences by implementing omnichannel shopping solutions, assisting customers with online purchases, and maintaining high visual merchandising standards. Drive store performance through product recommendations, loss prevention, and cost control while adhering to all health and safety procedures. Support team development by fostering an inclusive environment, participating in Your Voice initiatives to champion team feedback, and acting as a Key Holder for store access and setup when required. Maintain departmental excellence by executing window styling, managing floor moves during promotions, and utilizing data to shape department performance.
Required Qualifications
- Confident with people
- Passionate about talking to customers
- Communicate well
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Understand responsibility to follow all Health and Safety procedures
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Have the confidence to challenge store management to influence change based on the feedback of the team
- Have close relationships with the team
- Role model the company values
- Support delivery of the brand VM and POS guidelines
- Execute window and mannequin styling to a high standard
- Keep up to date with current trends
- Take an interest in what influencers are promoting
- Be a key holder to support the opening and set up of the store in the absence of a member of management
- Ensure all H&S and security procedures are adhered to
- Be responsible for the team, service levels and stock in the absence of a member of management
- Work with pride to deliver exceptional standards on the department
- Maintain overall operational excellence
- Help drive store performance
- Support own self development
- Share and shape the performance of the department utilising data and reporting
- Be the go-to expert for the department in the store
- Confidently recommend products to customers
- Support communication and delivery of key engagement initiatives and messages in store
- Be a representative in store
- Be an ambassador for the store at quarterly Territory Your Voice meetings
- Possibly be an ambassador at bi-annual divisional Your Voice meetings
- Roll up the big deals in terms of key themes/ideas from the store/Territory and share back within the forum
- Be a key holder to access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management
- Ensure all H&S and security procedures are adhered to
- Be responsible for the team, service levels and stock in the absence of a member of management
Desired Qualifications
- Previous experience in retail
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.