Sales - Sales Advisor - UK
On-siteDundee, Scotland, United Kingdom
Job Summary
Deliver exceptional in-store and omnichannel service by inspiring customers to express themselves through the latest fashion while maintaining high visual merchandising standards. Support store operations as a Key Holder for pre-trade tasks and opening procedures, ensuring health and safety compliance and managing stock in management's absence. Collaborate with the team to drive sales performance against targets, manage departmental excellence, and execute window styling aligned with brand guidelines. Represent the team at quarterly and bi-annual Your Voice meetings to champion employee feedback and influence store improvements.
Required Qualifications
- Confident with people
- Passionate about talking to customers
- Communicate well
- Understand who the core customer is that shops within the local market
- Passionate about fashion and clothes
- Stay up to date with the latest trends
- Embrace change
- Demonstrate resilience
- Work collaboratively
- Demonstrate values and behaviours that make a great team player
- Have a keen eye for detail
- Understand what it is to be a part of a team
- Recognise own contribution makes a difference towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer
- Recommend products and services in a genuine and authentic way
- Drive store performance and brand awareness
- Be aware of store targets
- Show determination to exceed store targets
- Understand responsibility to follow all Health and Safety procedures
- Ensure the store environment is safe for customers and team members
- Understand areas the store needs to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
- Take a proactive approach to own journey of self-development
- Realise and fulfil own potential
- Work with pride to deliver exceptional standards
- Maintain overall operational excellence
- Help drive store performance
- Support own self development
- Share and shape the performance of the department
- Utilise data and reporting
- Be the go-to expert for that department in the store
- Confidently recommend products to customers
- Support delivery of the brand VM and POS guidelines
- Showcase visual flair
- Execute window and mannequin styling to a high standard
- Support floor moves in line with trade activity
- Keep up to date with current trends
- Understand what the competition are featuring
- Take an interest in what influencers are promoting
- Help give team members the confidence to voice their own ideas and opinions
- Support the communication and delivery of key engagement initiatives and messages in store
- Be an ambassador for the store at quarterly Territory Your Voice meetings
- Be an ambassador for the store at bi-annual divisional Your Voice meetings
- Roll up the big deals in terms of key themes/ideas from either the store/Territory
- Share back within the forum
- Have the confidence to challenge store management to influence change based on the feedback of the team
- Have close relationships with the team
- Role model the company values
- Showcase a great example to customers and the team
- Support the opening and set up of the store in the absence of a member of management
- Access the store prior to trade to complete delivery or other tasks that need to be carried out before opening
- Ensure all H&S and security procedures are adhered to
- Be responsible for the team, service levels and stock in the absence of a member of management
Desired Qualifications
- Previous experience in retail
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