Sales Retention Account Associate - GMA

Account Associate I for WM's Small/Medium business customers focuses on retaining and growing the book of business through inbound call handling and proactive outreach. Responsibilities include communicating persuasively, applying change-management processes, managing sales assignments to balance retention and acquisition goals, negotiating mutually beneficial agreements, collaborating in a team environment, navigating multiple systems (e.g., Salesforce/CRM and pricing tools), and analyzing reports while performing administrative duties as needed. Requires strong retention strategies, negotiation skills, and alignment with WM's growth objectives; position sits in Newtown, PA, in a professional office setting.