Sales & Reservations Coordinator
$64,480–$68,640 year
On-siteSunnyvale, California, United States
Job Summary
Sales & Reservations Coordinator provides administrative and operational support to the Sales and Catering team, handling reservations, group coordination, and event execution. Responsibilities include sales administration (proposals, contracts, reports, presentations), maintaining accurate account information, client communications, and supporting account managers; reservations and group coordination (rooming lists, block management, inventory), coordinating with internal departments; catering and event support (BEOs, event details, documentation, menu updates); contract support (contracts, addendums, documentation); and cross-team collaboration with Sales, Revenue Management, Front Office, and F&B to ensure guest satisfaction and operational excellence. The role emphasizes hospitality-first service, organization, documentation accuracy, and a solutions-oriented approach.
Required Qualifications
- Passion for hospitality and delivering exceptional service
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Solutions-oriented mindset with strong attention to detail
- Experience supporting hotel sales, reservations, catering, or conference services operations preferred
- Knowledge of group reservations, rooming lists, and block management
- Experience preparing Banquet Event Orders (BEOs), contracts, and proposals preferred
- Familiarity with Delphi, or similar hotel systems preferred
- Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Ability to maintain accurate records and manage multiple deadlines
- Strong customer service and problem-solving skills
- Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred
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