Sales Representative | Sydney, NS | Onsite
On-siteSydney, Nova Scotia, Canada
Job Summary
Make outbound and receive inbound calls in a professional and courteous manner while educating customers on products and services to identify upsell opportunities. Understand customer needs, recommend tailored solutions, and research or resolve issues by coordinating with other departments as needed. Use internal systems to manage accounts, process transactions accurately, and document interactions while adhering to scripts, policies, and compliance standards. Escalate complex problems to supervisors and stay current with training updates. Maintain confidentiality and handle sensitive information responsibly. Meet attendance and scheduling expectations in a fast-paced office environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation and drug screening (conditions apply)
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