Sales Quality Analyst | Pampanga
On-siteAngeles City, Central Luzon, Philippines
Angeles City, Central Luzon, PhilippinesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Prepare weekly and monthly reports on Teammates' performance quality, identify potential issues per defined processes, and escalate ongoing problems to management. Verify implemented solutions to fixes and hold regular calibration sessions involving side-by-side task monitoring and feedback with Teammates and Team Leaders. Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients to ensure complaints are resolved timely. Requires at least one year of sales experience and knowledge of customer service practices within the BPO space.
Required Qualifications
- Knowledge of customer service practices within and/or beyond the BPO space
- At least 1 year sales experience
- Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related
- Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications
- Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies
- Background in conducting research and analytics, backed by advanced computer proficiency
- Experience in mediation and conflict resolution techniques
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