Solva Sales Process Specialist
On-siteTroy, Michigan, United States
Job Summary
Own and document the end-to-end Solva process, including flows, roles, and best practices in Seco Management 2.0/ARIS. Identify bottlenecks, conduct root-cause analysis, and lead improvement initiatives to streamline ways of working. Coordinate with Sales, Business Marketing, Operations, Supply Chain, and Finance to align governance and drive adoption within CRM and project management tools. Develop Sales Playbooks, templates, and training materials while maintaining measurement frameworks for KPIs, OKRs, and ROI. This global, flexible role sits within the Sales Process team under Sales Operations, reporting to the Sales Process Manager.
Required Qualifications
- Bachelor's degree or equivalent experience in Business Administration, Sales, Operations, Engineering, Process Management or a related field
- Experience owning or managing end-to-end business or sales processes and documenting workflows, roles and responsibilities
- Experience working with CRM systems, sales-process adoption and relevant project management tools
- Experience leading or supporting continuous-improvement initiatives and collaborating across Sales, Operations, Supply Chain, Finance or similar functions
- Experience developing playbooks, training materials or process guidance, and tracking KPIs, OKRs or other performance measures
- Strong process management, mapping and documentation capability
- Experience in continuous improvement, structured problem-solving and root-cause analysis
- Good understanding of sales processes, CRM adoption and project management tools
- Ability to align cross-functional stakeholders and translate requirements into practical, governed ways of working
- Strong communication, facilitation, training and change-management skills
- Analytical mindset with experience defining and tracking KPIs, OKRs, ROI and data-quality measures
- Structured, proactive and collaborative, with strong attention to governance, compliance and detail
- Able to maintain a strategic, end-to-end perspective while driving practical day-to-day improvements
- Customer-focused and committed to delivering clear, timely and easy-to-understand guidance
- Comfortable working independently, leading change and building trusted relationships across teams
Desired Qualifications
- Formal training or certification in Lean, Six Sigma, business process management or change management
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