Sales Operations & Support Manager
On-siteThāne, Maharashtra, India
Job Summary
Coordinate project lifecycles from RFQ through closure, managing bid correspondence, commercial documents, and legal approvals. Lead internal and customer kick-off meetings to align stakeholders on scope, reporting formats, and delivery timelines. Direct manufacturing and dispatch coordination with SIOP, factory, and sourcing teams, including battery bank procurement, while monitoring production progress and overseeing Factory Acceptance Testing. Facilitate Power and Site Acceptance Tests, manage change orders and risks, and ensure timely dispatch, billing, and service deployment. Submit weekly progress reports and final project documentation. Present management-level reviews of the complete project portfolio.
Required Qualifications
- knowledge of Customer RFQ
- knowledge of Purchase Order (PO) / Letter of Intent (LOI)
- knowledge of Bid correspondence
- knowledge of Sales Order (SO) & CAS
- knowledge of Commercial and contractual documents
- knowledge of Legal approvals
- knowledge of any other relevant documentation
- ability to review all project details
- ability to arrange an IKOM with internal stakeholders
- ability to establish communication with the customer
- ability to arrange a CKOM
- ability to present the overall project scope and plan
- ability to align all stakeholders on a common understanding
- ability to coordinate with SIOP, factory, and sourcing teams
- ability to monitor production progress
- ability to coordinate with the customer for Factory Acceptance Testing (FAT) visit
- ability to ensure closure of all punch points post-FAT
- ability to obtain billing, dispatch, and clearance approvals from customer
- ability to oversee timely and safe dispatch of equipment to site
- ability to coordinate with the Regional Service Manager
- ability to share weekly progress reports with all stakeholders
- ability to facilitate PAT (Power Acceptance Test)
- ability to facilitate SAT (Site Acceptance Test)
- ability to ensure submission and handover of all project documentation
- ability to ensure timely billing of services executed by service team
- ability to monitor and manage change orders, risks, and issues throughout the project lifecycle
- ability to present a management level review presentation for the overall review of complete project portfolio
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