Sales Operations Specialist
On-siteBelgrade, Central Serbia, Serbia or Barcelona, Catalonia, Spain
Job Summary
Manage daily order booking, margin control, and offer preparation based on predefined criteria. Monitor backlog reports, delivery blocks, and ETA requests while processing complaints in collaboration with European internal sales and after-sales teams. Handle internal and external inquiries via ticket systems and coordinate administrative activities with team leaders. This role supports the sales process at TD SYNNEX, a Fortune 100 technology distributor serving over 150,000 customers globally. Candidates will work within a multicultural environment, utilizing CRM and ERP systems to drive business results and unlock growth opportunities for clients.
Required Qualifications
- 1+ year of experience in sales operations, order management, or a similar administrative support role
- Solid understanding of order processing workflows, including booking, margin control, and backlog monitoring
- Familiarity with CRM and ERP systems (e.g., SAP, Salesforce) and ticketing tools for handling internal and external inquiries
- Basic knowledge of sales support processes, including quote preparation and complaint handling
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines
- Excellent communication and interpersonal skills for effective collaboration with internal teams across Europe
- Detail-oriented with a proactive approach to problem-solving and process improvement
- Comfortable working with Microsoft Office tools, especially Excel and Outlook
- Ability to work independently on assigned tasks and adapt to a fast-paced, team-oriented environment
- Willingness to learn and grow within a structured sales operations framework
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