Sales Operations Specialist
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Acknowledge every inbound inquiry within SLA, qualify leads, and route opportunities to the correct practitioners. Maintain pipeline integrity by enforcing exit criteria, eliminating ghost deals, and ensuring all active records include documented next steps and ownership. Execute and monitor lead-action and deal-touch SLAs, coordinate proposal follow-ups, and escalate breaches to ensure proposals are error-free and ready within turnaround timelines. Manage HubSpot sequences, workflows, and automation while producing daily SLT reporting inputs and weekly forecast views. Surface cross-sell opportunities and coordinate smooth handovers to delivery teams.
Required Qualifications
- Bachelor's degree in Business, Communications, Marketing, or a related field
- 3–5 years' experience in Sales Operations, Revenue Operations, Sales Coordination, or Business Development Operations within professional services, consulting, GRC, compliance, financial services, or similar environments
- Advanced HubSpot administration and reporting
- Pipeline management and governance
- Workflow automation and sequence management
- Dashboard creation and maintenance
- Data quality management and CRM governance
- Forecast support and sales reporting
- Ability to manage multiple stakeholders and competing priorities
- Strong communication and follow-up discipline
- Strong document management and quality control capability
- Excellent organisational skills and accuracy
- Advanced spreadsheet and reporting skills
- HubSpot
- SharePoint
- Microsoft Office Suite
Desired Qualifications
- HubSpot Certification
- GRC, compliance, or regulatory advisory experience
- Experience supporting SLT-level reporting and dashboards
- Experience within multi-service-line organisations
- GCC market exposure
- Demonstrates a growth mindset, resilience, and adaptability
- Operates with professionalism and integrity
- Prioritises data accuracy over assumption
- Maintains a strong client-first approach
- Builds trust through accountability and reliability
- Thrives in a fast-paced, scaling environment
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