Sales Operations & Special Projects Manager
$75,000–$80,000 year
On-siteSan Bernardino, California, United States
Job Summary
Evaluate and continuously improve sales, estimating, order entry, and customer service workflows to reduce errors and turnaround times. Develop standardized processes, document SOPs, and assist leadership in creating operational KPIs and performance dashboards. Act as the business process owner for Klaes ERP and Monday.com, defining requirements, coordinating user acceptance testing, and driving adoption across departments. Lead cross-functional projects that enhance operational performance and support the implementation of new sales technologies. This role reports to the General Sales Manager with functional leadership over Sales, Estimating, Customer Service, and Special Project Teams. The position requires 10+ years of experience in custom millwork, windows, and doors, combined with expertise in ERP implementation and process improvement.
Required Qualifications
- 10+ years of experience in custom millwork, windows and doors, building products, or related industries
- Experience in estimating, sales operations, manufacturing coordination, or operational leadership
- Experience implementing or supporting ERP, quoting, CRM, or workflow management systems
- Familiarity with manufacturing environments and custom order production
- Experience leading process improvement initiatives
Desired Qualifications
- Strong understanding of custom window and door products
- Sales and estimating process expertise
- Business process mapping and workflow development
- Project leadership and organizational skills
- Change management and user adoption
- Dashboard and KPI development
- Microsoft Office, Microsoft Teams, ERP systems, and workflow management platforms
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