Sales Operations Manager
On-siteBoston, Massachusetts, United States
Job Summary
Create and maintain weekly operations reports and sales forecast rollups, tracking core KPIs using established dashboards. Support ad hoc analytics requests by pulling and reconciling data from Salesforce, while assisting with annual and quarterly planning execution including data prep for customer segmentation and quota deployment. Maintain CRM data hygiene and partner with Sales Managers to answer day-to-day questions about tools and reporting processes. Follow established sales operations playbooks to flag gaps, help train sales hires on CRM systems during onboarding, and support the rollout of new tools by testing updates and gathering user feedback.
Required Qualifications
- 2-4 years of experience in a sales operations, business operations, or analytics role
- ideally at a SaaS or technology company
- Strong Excel skills
- comfort working with data pulled from multiple sources
- Working knowledge of Salesforce or a comparable CRM for reporting and dashboarding
- Detail-oriented, with a track record of producing accurate, timely reports
- Comfortable following established processes while proactively flagging opportunities to improve them
- Strong communication skills
- ability to work cross-functionally with sales reps and managers
- Ability to manage multiple recurring deliverables and deadlines in a fast-paced environment
- Bachelor's degree in a related field (economics, finance, business, or similar)
Desired Qualifications
- Familiarity with BI tools such as Looker
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