Sales Operations Manager (Onsite)
$130,000–$145,000 year
On-siteBurbank Los Angeles County, California, United States
Job Summary
Lead and manage a global team of 80+ staff, overseeing performance, structure alignment, and resource planning. Design and implement end-to-end sales operations workflows from client intake through onboarding, while owning team documentation and clarifying process ownership. Drive continuous improvement by identifying inefficiencies and leading process redesign initiatives, and optimize CRM and sales enablement platforms to ensure pipeline visibility. Partner closely with Sales, Legal, and Intake teams to ensure cross-functional harmony, and develop training, SOPs, and KPIs. Monitor daily, weekly, and monthly performance metrics to report insights to senior leadership. This full-time on-site role in Burbank, California, requires 5+ years of sales operations experience, proficiency with Salesforce or HubSpot, and fluency in Spanish.
Required Qualifications
- 5+ years of experience in sales operations, client services, or business operations, preferably in a high-volume professional services or legal setting
- Demonstrated success in leading large teams (80+ individuals), including offshore and remote staff
- Strong experience with CRM tools (e.g., Salesforce, HubSpot) and process automation platforms
- Exceptional organizational, leadership, and communication skills
- Ability to balance strategic vision with day-to-day execution and operational rigor
- High attention to detail, accountability, and a proactive approach to problem-solving
Desired Qualifications
- Fluent or highly proficient in Spanish is strongly preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.