Sales Operations Manager
$120,000–$150,000 year
On-siteLakewood, New Jersey, United States
Job Summary
Own the day-to-day operations supporting the sales organization, maintaining and continuously improving existing workflows to increase efficiency, consistency, and accuracy. Identify operational bottlenecks and implement practical solutions that enhance execution without disrupting the business, while ensuring established procedures are consistently followed. Lead, coach, and develop a team of three direct reports, fostering accountability and operational excellence through collaboration with Sales, Warehouse, and Accounting. Monitor operational performance and proactively resolve issues before they impact customers or internal teams, leveraging systems, automation, and AI tools to improve productivity and reduce manual work. Track key operational metrics and drive continuous improvements that support business growth.
Required Qualifications
- Experience in sales operations, operations management, project management, or another process-driven environment
- Proven ability to own, maintain, and improve operational workflows
- Strong understanding of systems, technology, and AI tools
- Experience leading and developing a team while driving accountability and execution
- Excellent organizational skills with exceptional attention to detail
- Strong analytical, problem-solving, and decision-making abilities
- Excellent communication skills with the ability to collaborate across multiple departments
- Comfortable working in a fast-paced, high-volume environment
- Self-motivated with a strong sense of ownership, initiative, and follow-through
Desired Qualifications
- Experience in wholesale, distribution, manufacturing, e-commerce, or another operationally intensive industry
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