Sales Operations Manager
$75,000–$80,000 year
Remote · Addison, Texas, United States or Huntington Beach, California, United States
Job Summary
Sales Operations Manager responsible for owning the creation, sustainment, evaluation, and optimization of retail-focused sales tools, processes, and resources to increase conversion, shorten ramp, and improve customer experience while reducing costs and increasing revenue. Collaborates with sales leadership, Confie support teams, and stakeholders to implement and optimize the sales funnel, front-line operational practices, pre-underwriting, and servicing processes. Leads or supports retail projects, develops process documentation and training resources, evaluates and sustains the use of sales tools, and conducts regular sales observations (phone and in-person) to identify opportunities for performance improvements. Tracks outcomes, KPIs, ROI, budgets, and milestones; communicates effectively across multiple channels; and drives autonomous, data-driven decisions to optimize revenue and reduce expenses.
Required Qualifications
- 5 years of retail sales experience or related insurance industry experience
- Demonstrated project management competence or ≥ 2 years in a project management role
- Proficiency in Microsoft Office Suite
- Strong communication (written and spoken English)
- Exceptional organizational and time management skills
- Comfortable conducting over the phone and/or field observations and translating findings into SOPs and training
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