Sales Operations & Customer Care Manager (m/w/d)

Serve as the primary contact for new and existing customers, managing the end-to-end ordering process across omnichannel platforms with precision. Maintain accurate customer data to ensure seamless experiences and resolve complaints solution-oriented while driving automation and digitalization of care processes through AI tools and self-service solutions. Lead internal projects to continuously improve customer service and foster cross-departmental information flow. This role operates within a creative, agile team in a global beauty industry environment, offering a development budget for personal growth and flexible working arrangements including home office.