Sales & Operations Coordinator
On-siteDes Moines, Iowa, United States
Job Summary
Execute the quote-to-order process by validating orders, coordinating with Sales, Engineering, and Manufacturing teams to resolve discrepancies, and ensuring timely fulfillment. Manage customer inquiries and internal status updates while maintaining accurate documentation across CRM and ERP systems. Identify process gaps, recommend workflow improvements, and support the transition from manual processes to digital platforms by enhancing data integrity and tracking key performance indicators. Maintain high levels of accuracy and proactively communicate with stakeholders to address risks impacting lead times or customer satisfaction.
Required Qualifications
- High school diploma or equivalent
- 3–5+ years of experience in administrative, order management, customer service, or operations support roles
- Experience working with complex, multi-step processes across multiple systems
- Proficiency in Microsoft Excel, including sorting, filtering, and basic formulas
- Strong attention to detail with a commitment to data accuracy and integrity
- Ability to manage complex tasks, take ownership, and follow through on responsibilities
- Strong written and verbal communication skills
- Ability to accept feedback, adapt to change, and apply improvements
- Ability to maintain confidentiality
- Support a collaborative, accountable, and service-oriented team environment
- Responsibility: Takes ownership of tasks and outcomes, ensuring work is completed accurately
- Professionalism: Demonstrates reliability, accountability, and a respectful approach in all interactions
- Communication: Communicates clearly and effectively, adapting to audience and situation
- Adaptability: Responds effectively to changing priorities, processes, and business needs
- Collaboration: Works effectively across teams to achieve shared goals
- 100% onsite at our Des Moines, IA headquarters
- Light work: exerting up to 20 lbs occasionally and up to 10 lbs frequently
- Physical activities include balancing, repetitive motion, stooping, sitting/standing, lifting (up to 20 lbs), walking, and climbing as required
- Requires frequent communication, concentration, and the ability to read, write, and make sound decisions
- Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions
- Strive for Quality through continuous improvement and data-driven decision-making
- Embrace Innovation by being self-aware, collaborative, and curious
- Deliver Super Service by creating value and consistently exceeding customer expectations
- Always wearing required personal protective equipment
- Participating in safety training
- Engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries – no matter how minor – immediately to their supervisor or manager
Desired Qualifications
- Experience working with cross-functional coordination (e.g., sales, operations, manufacturing, or similar) preferred
- Experience working within CRM, ERP, or MRP systems strongly preferred
- Ability to learn and adapt to new systems, tools, and technologies quickly
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