Sales Operations Coordinator III
On-site · Raleigh, North Carolina, United States or Richardson, Texas, United States
Job Summary
Coordinate sales and installation scheduling for residential HVAC/refrigeration services, manage technician routing and dispatch, review billing and permits, register warranty coverage, and maintain customer communications to schedule service/maintenance and sales calls. Responsible for updating the Sales Dispatch Board and capacity planning, generating daily/relational reports, and ensuring accurate data entry in relevant systems while interacting with Residential Sales Consultants, technicians, and customers.
Required Qualifications
- High school diploma or equivalent with 2 years’ experience working in customer service or another customer-facing environment
- Prior experience dispatching is desirable
- Experience with computers and related systems in an administrative office environment
- AS400 system desirable
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