Sales Operations Analyst (Subscriptions)
On-siteBengaluru, Karnataka, India
Job Summary
Resolve critical quote architecture, opportunity management, and system bottlenecks within strict SLA timelines to keep active deals moving forward smoothly. Analyze recurring ticket trends and system performance anomalies to isolate root causes, partnering with IT engineering to deploy automated, permanent system enhancements rather than temporary fixes. Lead and execute comprehensive User Acceptance Testing (UAT) for all deployed CPQ and CRM solutions, ensuring technical features align with field sales workflows before global rollout. Collaborate with regional teams to identify bottlenecks, authoring technical SOPs, process documentation, and FAQs that empower field self-service and reduce cycle times. This role requires 4+ years of hands-on experience managing the opportunity lifecycle within enterprise CPQ platforms and advanced proficiency using Google Sheets and Excel for data analysis. Located in the India office, this position supports Pure Storage's global Go-To-Market teams by bridging technical system capabilities with strategic sales execution.
Required Qualifications
- 4+ years of hands-on experience managing the opportunity lifecycle and quote operations workflows within enterprise CPQ platforms (such as Salesforce CPQ)
- Deep technical proficiency using Google Sheets and Excel (including complex queries, advanced data modeling, and array formulas)
- Proven ability to translate complex system issues into actionable technical requirements, collaborating effectively with IT, engineering, and GTM stakeholders
- Demonstrated experience using enterprise ticketing ecosystems (such as ServiceNow or Jira) to track, prioritize, and optimize business operations support
- Location: We are primarily an in-office environment and therefore, you will be expected to work from the India office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave.
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