Sales Operations Analyst II
On-siteHillsboro, Oregon, United States
Job Summary
Manage complex customer orders by supporting Account managers with updates in Microsoft Dynamics 365, including changes to reservations, requested delivery dates, and configuring component part numbers. Independently review and clarify all aspects of transactions upon Purchase Order receipt in close cooperation with Sales, Agents, Finance, Legal, and other relevant teams. Proactively monitor order progression and invoicing shipment milestones to support accurate revenue recognition, while resolving billing discrepancies and credit issues with Accounts Receivable. Coordinate deliveries to customer sites in alignment with order requirements, managing shipping documentation, customs import delays, and damage claim resolution. Ensure SOX, Legal, and ISO compliance by cooperating with internal and external audit requests and maintaining up-to-date customer records and archives.
Required Qualifications
- Bachelor's degree in business, Supply Chain, Operations, Logistics or related field, or equivalent combination of education and experience
- Previous experience in Sales Operations, Order Management, Logistics, Supply Chain, or related business operations
- Expertise with both international and domestic shipments and orders for US, Canada and LATAM
- Professional proficiency in English
- Demonstrated ownership, accountability, and commitment to delivering results
- Highly organized with exceptional attention to detail and the ability to successfully manage multiple competing priorities
- Comfortable navigating ambiguity and adapting quickly to changing business needs
- Strong critical thinking and sound judgment with the confidence to independently resolve complex issues
- Strong project management capabilities and attention to detail with proactive follow through
- Excellent analytical and quantitative skills with ability to synthesize complex data and work on problems of moderate scope
- Customer-focused with outstanding communication skills and the ability to build trusted relationships across global teams
- Continuous improvement mindset with a passion for simplifying processes and improving customer experience
- Strong business understanding and knowledge of contract terms/processes
- Intermediate to advanced knowledge of international shipping requirements, Incoterms, customs documentation, and trade compliance regulations
- Advanced proficiency in Microsoft Excel, PowerPoint and data analysis tools
- Demonstrated ability to analyze situations, review a variety of factors, and use judgement within existing procedures to determine appropriate action
- Clear written and verbal communication abilities
- Able to work closely with teams across the Americas region, Europe, APAC, and LATAM
- Experience working with cross-functional teams across multiple time zones
- Self-directed with ability to work independently and as part of a team
- Professional approach and demonstrated ability to build relationships with stakeholders
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Proficiency in Spanish and or Portuguese
- Strong knowledge of CRM systems (e.g. Salesforce, Microsoft Dynamics, QAD) and ERP platforms
- Advanced proficiency in Microsoft Excel, PowerPoint and data analysis tools
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