Sales Operations Account Manager
$31,200–$31,200 year
On-siteSalt Lake City, Utah, United States
Job Summary
Serve as the operational point of contact for assigned customer accounts, monitoring sales programs, product assortments, and account health to ensure seamless communication and proactive issue resolution. Oversee execution and reporting of new customer program launches while collaborating with Sales, Demand Planning, Supply Planning, Logistics, and the EDI team to resolve order processing, invoicing, and system-related concerns. Manage CRM accuracy, track in-stock rates and sell-through, and assist Sales Managers in optimizing account success through actionable insights and standard operating procedure improvements.
Required Qualifications
- Proven experience in customer service, sales support, or account management, ideally in an operational role
- Strong understanding of CRM & ERP systems and account management processes
- Excellent communication skills, both written and verbal
- Ability to work collaboratively across departments
- Detail-oriented with strong organizational skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Familiarity with supply chain processes, EDI systems, and inventory management
- Problem-solving mindset with a customer-first attitude
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