Sales & Marketing Director

Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family. Manage the customer relations management tool (CRM) to ensure follow-up is documented and organized. Ensure Branch staff are appropriately trained to engage in phone and tour hospitality. Help manage the move-in process to ensure a smooth transition for residents and their families into the Branch. Identify and build relationships with community professionals to maximize referred leads. Ensure Branch is appropriately staged to maximize the customer's experience. Ensure weekly and quarterly goal-setting meetings are completed with members of the Branch Leadership team.