Sales & Marketing Coordinator, (Full-time)
On-siteSanta Barbara, California, United States
Job Summary
Respond to client, travel advisor, and partner inquiries via phone and email to provide accurate rate details, confirmations, and follow-up. Create and maintain individual, VIP, and group reservations including room blocks, billing instructions, and special requests. Coordinate site visits, media stays, and property tours while managing pre-arrival agendas and departmental communications. Support marketing initiatives such as photo shoots, promotional campaigns, and social media content creation. Maintain sales production reports, booking records, and financial documentation for accounting submission. Collaborate with Sales, Marketing, Catering, and Operations teams to ensure seamless execution of guest stays and events. Maintain flexibility for evening, weekend, and holiday coverage as business demands require.
Required Qualifications
- Previous administrative experience in sales, marketing, hospitality, events, reservations, or a related professional environment
- Strong written and verbal communication skills with a professional, polished, and service-oriented approach
- Excellent organization, attention to detail, time management, multitasking, and problem-solving skills
- Ability to manage confidential information, shifting priorities, deadlines, and a high volume of detailed work with accuracy
- Proficiency with Microsoft Office and general business software
- Ability to sit and work at a computer for extended periods
- Ability to occasionally stand, walk, bend, reach, and lift or carry materials needed for tours, events, or departmental operations
- Flexible availability, including occasional evenings, weekends, holidays, and overtime based on business needs
Desired Qualifications
- Experience with hotel property-management, sales, catering, finance, marketing and design platforms (i.e. Canva or Adobe), website CMS, or reservation systems
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