Sales Manager(Supervisor) -The Westin Yokohama

Contact appropriate departments to resolve guest calls, requests, or problems while applying sales techniques to maximize revenue and maintain loyalty. Process all reservation requests, changes, and cancellations via phone, fax, or mail, and enter Marriott Rewards information into software. Determine complimentary gifts for patrons and promote brand awareness internally and externally. Assist management in training and motivating employees, serving as a role model while monitoring team performance against quality standards. Perform general office duties such as filing, emailing, and faxing to support Sales & Marketing. Move objects weighing up to 10 pounds and adhere to company policies regarding confidentiality and asset protection.