Sales Manager
On-siteDurham, North Carolina, United States
Job Summary
Manage assigned groups and events from turnover to completion, leading client planning calls and producing accurate BEOs. Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV teams while supporting site inspections and light local outreach to businesses and planners. Track leads and follow-ups in the CRM to identify rebook and upsell opportunities. Be on-site for key functions, handle changes quickly, and maintain strong service standards. Requires 2+ years in hotel events or convention services, with flexibility for evenings, weekends, and holidays. Located in Durham, NC, this role supports the hotel's mission to deliver exceptional guest experiences near Duke University.
Required Qualifications
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- 2+ years in hotel events, convention services, catering, banquets, or similar
- Strong communication, organization, and attention to detail
- Comfortable juggling multiple events and working flexible hours
Desired Qualifications
- Delphi/FDC, Opera, and knowledge of the Durham/Triangle market
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