Sales Manager, Medicare
$65,000–$75,000 year
RemoteArizona, United States or Texas, United States
Job Summary
Lead a fully remote team of 25+ Medicare sales agents, converting inbound consumer demand into enrollments across health, prescription drug, vision, and dental plans. Provide real-time coaching on live calls to help agents overcome objections and maximize revenue performance, particularly during the Annual Enrollment Period. Monitor calls to deliver actionable feedback that improves close rates and lead utilization while ensuring adherence to CMS guidelines and Medicare marketing compliance. Own team performance metrics including conversion rate, talk time, and drive continuous improvement through data analysis. Manage scheduling and coverage across an 8am–8pm EST window to ensure full utilization of inbound demand. Partner with Quality, Compliance, and Workforce Management teams to optimize performance.
Required Qualifications
- 2+ years managing Medicare sales teams in a call center or telesales environment
- Experience managing 15–25+ agents with direct accountability for performance metrics
- Deep knowledge of Medicare Advantage, Supplement, and Part D products
- Proven success in a high-volume inbound sales environment
- Experience leading teams through Annual Enrollment Period (AEP)
- Must have reliable high-speed internet
- Must reside in and hold an active Resident License in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, North Carolina, South Carolina, Tennessee, Texas, or Utah
Desired Qualifications
- Background in brokerages or telesales organizations (e.g., SelectQuote, GoHealth, eHealth, Assurance IQ, etc.)
- Strong familiarity with dialers and CRM systems (Salesforce, Five9, NICE, etc.)
- Demonstrated ability to coach in real time and improve conversion rates
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