Sales Manager **General Listing/Not Specific to Location**

Job Summary

Required Qualifications

• •Be an example of living the mission and core values
• •Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards
• •Optimize team member performance through effective ongoing evaluations, recognition, rewards and coaching management practices
• •Using our core values: proactively and successfully hire, train, coach and retain all department team members
• •Understand and reinforce the Mountain Motorsports mission statement
• •Be able to recite and teach effectively
• •Directly supervises the finance managers, sales staff, set up technicians, set up managers, and other support staff as needed
• •Proactively and consistently recruit strong talent to counteract natural attrition
• •Turnover quality candidates to other departments if you do not have current openings
• •Proactively and consistently train salespeople on how to effectively sell and service customers: including approaching, negotiating, closing the deal and following up when necessary
• •Manage retention of the team members within your department
• •Use servant leadership principles to coach and grow the team
• •Ensure sales team and direct reports successfully advance through the Compass Program
• •Effectively use the Job Tracks system in accordance with company policy
• •Reviews done consistently within the required schedule
• •Action plans created and implemented
• •Documentation sent to HR
• •Manage team member appearance and personal brands in accordance with the team member manual and MMS's brand
• •Ensure the highest level of safety standards are maintained
• •Effectively coach on any safety related issues
• •Accurately document safety related issues and/or near misses
• •Include the GM on corrective disciplinary actions and submit support to Human resources in a timely manner
• •Know when to and effectively communicate with Human resources when needed
• •Actively manage team member retention
• •Lose no more than one staff member per quarter through effective recruitment and leadership
• •Direct and maintain exceptionally above average cleanliness and organization of the sales department and set up
• •Maintain an ethical environment among team members that is always beyond reproach
• •Regular predictable attendance during store hours is required to manage the sales team,finance and set up teams and other support staff
• •Effectively communicate and collaborate with other departments
• •Come to all meetings fully prepared
• •Act in a way that clearly exemplifies the mission and values of MMS
• •Maintained continued personal and professional development by completing all MMS required reading
• •Effectively have crucial conversations that lead to growth and development
• •Effectively establish the selling price of units as a part of desking the deals
• •Effectively establish the purchase price of preowned units as a part of desking the deals
• •Effectively manage CRM systems to maximize leads and ensure customer loyalty and retention
• •In collaboration with the General Manager develop and own the department budgets
• •Maintain and strengthen successful customer and community relations
• •Ensure that CSI scoring and online reviews related to your department are understood and improved where possible
• •Per segment margins are within or above MMS group averages
• •Take the necessary steps to learn new ways to creatively submit and structure sales deals
• •Effectively use all digital systems per company policies
• •Trello
• •CRMs
• •Simple Dealer
• •OEM websites
• •Work within CRM to follow up on deals and clear out to-dos by scheduling appointments
• •Use the CRM program to its maximum capacity. Text, email blasts, logging etc
• •Effectively and accurately use EVO to build deals per company policies
• •Finance products categorized correctly
• •Rebates set up
• •Credit card fees collected
• •Ensure deals are funded and finalized in a timely manner
• •By 10am the next business day
• •Ensure timely warranty registration of all new units sold
• •Effectively create and utilize all sales operations reporting
• •Establish and implement action plans as needed
• •Ensure all employees have clearly defined monthly, weekly and daily goals that they understand and track
• •Review these goals weekly with the team
• •Create and follow a consistent training schedule that includes the following: phones, Finance integration, product knowledge, sales process, overcoming objections, people skills and culture
• •Train a minimum of 4 days per week with 1 being led by the Finance Manager
• •Involve the other departments' frontline salespeople in at least one training session per week
• •Organize and execute a daily huddle with all sales people to discuss programs, spiffs, inventory, triumphs/failures of the previous day, ads, specials and upcoming events
• •Plan these in advance with set intentions
• •Follow up daily on all of the approved deals waiting on items to move forward
• •Manage the Dealer Transfer process. Ensure payments are collected timely
• •Complete phone call surveys and mentor team members based on the results
• •Review 20 incoming calls weekly
• •Be able to functionally back up the F&I Manager in his/her absence and maintain goals
• •Supervise the accuracy and scheduling of the build department
• •Ensure PDI compliance of the build department
• •Ensure the return of unit crates to the correct manufacturer in order to prevent penalties
• •Responsible for deal compliance. All red flag, ofac, privacy laws and any/all other regulations required by law or MMS
• •Ensure compliance with all sales processes
• •8 step sales process
• •Track and manage the use of Errors and Omission expenses with the intent of preventing future issues
• •Ensure CSI and online reviews related to sales are tracked and improved where possible
• •Communicate with GM and other managers weekly in a preventative manner to ensure the best CSI outcomes
• •Maintain a minimum CSI % of: BRP 85% R12 - Polaris 89.5% R12 - All other OEMs 93%+
• •Maintain a minimum Google Score of 4.5 stars or higher
• •Maintain compliance with sales processes, laws, government regulations, dealer agreements, lender agreements, company guidelines and policies
• •Ensure compliance with payment handling procedures
• •Establish, manage and adjust the inventory plans with effective ordering as required including forecasts. Monitor turnover monthly. Merchandise effectively
• •Maintain and strengthen manufacturer and vendor relationships. Work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible
• •Manage non-essential inventory (base units, requested units) in EVO
• •Manage Used Inventory turns
• •Goal is a minimum of 8x a year with a margin of 18%
• •Manage Used Inventory Age based on company standards (standards subject to change based on market conditions)
• •Ensure all newly added used unit inventory is listed online within 48 hours of arrival with clean consistent images if in sellable condition
• •Manage the reconditioning of used inventory
• •Effectively work with Service Manager and/or Service team to get units ready for sale within 10 days of arrival
• •Ensure all inventory on display is accurately tagged
• •Manage unit inventory presentation (merchandising) . Online, in store and on display. Units and messaging are to be consistent with the MMS brand. Clean and in the best visual condition possible
• •Analyze inventory to actively forecast needs
• •Work with other locations to even out surplus items, request items selling well at your location and transfer out aged units
• •Weekly review new inventory over 270 days old and make action plans for each
• •Weekly review used inventory over 90 days old and make action plans for each
• •As needed work with the Parts Manager to coordinate hero builds so that is always at least 1 on display
• •Work with GM on unit orders. Make recommendations/requests
• •Communicate with GM on slow moving inventory and ensure units are priced at the correct margin
• •Maintain and strengthen manufacturer and vendor relationships
• •Work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible