Sales Manager
On-siteEpsom, England, United Kingdom
Job Summary
Drive membership growth and retention by championing the fundamentals sales process, managing leads, and coaching colleagues to maximize conversion. Develop strategies to improve acquisition, analyze member behavior for retention opportunities, and execute creative lead-generation activities both inside and outside the club. Build local partnerships with community groups and organizations to drive awareness and overall club profitability. Monitor performance against KPIs, deliver regular sales updates to leadership, and support day-to-day operations including Health & Safety and facilities maintenance. Work flexible evenings, weekends, and Bank Holidays to ensure seamless member journeys from first enquiry to long-term loyalty.
Required Qualifications
- Experience in sales, membership, retail, hospitality or customer-focused leadership roles
- Proven ability to influence performance and achieve commercial targets
- Strong leadership and coaching skills
- Excellent communication and relationship-building abilities
- Commercial mindset and confidence working with KPIs and performance data
- Passion for delivering exceptional customer experiences
- Positive, resilient and solutions-focused approach
- Flexible to work evenings, weekends and Bank Holidays when required
Desired Qualifications
- Experience within a fitness, leisure or membership-based business
- Knowledge of lead generation, sales conversion and retention strategies
- Experience developing business partnerships and community engagement initiatives
- Understanding of membership sales and customer lifecycle management
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