Sales Manager, Customer Base
HybridSydney, New South Wales, Australia
Job Summary
Lead a team of Account Executives by hiring, training, and developing staff through strategic coaching and structured development plans. Oversee sales strategies for cross-sell and up-sell opportunities while managing the full sales cycle from discovery to close. Maintain rigorous pipeline management and forecasting accuracy in Salesforce, analyze key metrics to refine team strategies, and proactively address churn risks. Build executive-level customer relationships and partner with Sales, Marketing, Product, and Support teams to align revenue initiatives. Drive operational excellence and foster a high-performance, customer-first culture within a hybrid remote environment in Sydney.
Required Qualifications
- 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS
- Proven track record of leading high-performance teams and consistently exceeding revenue targets
- Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes
- Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities
- Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations
- Experience with Salesforce and other sales enablement tools
- Location: Hybrid remote in Sydney, Australia. In the office 3-days per week
- This position is NOT eligible for Visa sponsorship
Desired Qualifications
- Background in IT Operations, SaaS, or cloud technology preferred
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