Sales Manager
$50,000–$80,000 year
On-siteAtlanta, Georgia, United States or Chattanooga, Tennessee, United States
Job Summary
Manage and coach a remote and offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers. Determine the right number and structure of agents needed to consistently meet performance standards, adjusting team size as volume and goals change. Build and sharpen sales scripts covering objection handling, competitive positioning, and pain discovery. Set and enforce outreach cadence and follow-up discipline across CRM and calling platforms, including hitting fast lead-response SLAs. Run daily quality monitoring by reviewing calls and texts, coaching agents 1:1, and turning observations into concrete script and process improvements. Own lead hygiene in the CRM and track team performance and funnel conversion metrics. Partner with marketing and product on lead quality and friction points in the web booking flow.
Required Qualifications
- Proven experience managing a remote and/or offshore sales or call center team
- A track record of improving conversion in a phone- and text-based sales environment
- Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
- Comfortable building and refining scripts, not just enforcing existing ones
- Hands-on and data-driven; comfortable operating without a large management layer above or below you
- We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure
Desired Qualifications
- Experience with CRM and calling/texting platforms in a sales environment
- Experience in moving, relocation, home services, or another managed marketplace business
- Experience building a sales function from scratch in a lean or scrappy environment
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