Sales & Leasing Service Specialist
$39,520–$45,760 year
On-site · Denver, Colorado, United States
Job Summary
Sales & Leasing Service Specialist handling inbound/outbound inquiries, scheduling onsite appointments with leasing consultants for prospective residents, following up on leads to highlight community features and encourage tours, managing follow-ups on customer service requests, conducting surveys, contacting residents about delinquent rent, and utilizing multiple channels (phone, email, online chat) with internal systems to document and resolve issues. Requires multitasking in a fast-paced, customer-focused environment and strong communication skills; in-office role at AIR Communities' Denver Tech Center.
Required Qualifications
- High school diploma or equivalent required
- 0–2 years of customer service experience preferred
- Previous call center experience or training is a plus
- Strong communication skills, both written and verbal
- Comfortable working in a fast-paced, customer-focused environment
- Basic troubleshooting and problem-solving abilities
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