Sales Lead - Soma

Sales Lead position supports management in promoting a customer- and product-focused sales culture across store operations, emphasizing exceptional customer experience and maximum profitability. Responsibilities include opening/closing duties, merchandise flow, supervising sales associates, managing flexible floor coverage, completing merchandise handling and loss prevention tasks, building a high-performance team, coaching staff on product knowledge (in-store and online), training for locate fulfillment and selling, and practicing MAPS customer service standards. The role involves leading store teams with a collaborative problem-solving approach, fostering inclusivity, communicating with Store Management, soliciting feedback to develop leadership skills, and maintaining clienteling and wardrobing practices to build a solid customer following. Strong emphasis on achieving sales and productivity goals, using KPIs for coaching, and ensuring compliant, efficient register operations and policy adherence. The position may be found in multiple brands, with responsibilities potentially varying by brand. Must be 18+, possess excellent communication and customer service skills, be able to multitask in a fast-paced environment, and maintain regular attendance with a flexible schedule including nights, weekends, and holidays.