Sales Lead
$41,600–$47,840 year
On-siteNapa, California, United States
Job Summary
Drive individual and team sales performance by achieving and exceeding KPIs through in-the-moment coaching, selling support, and reinforcement of customer engagement behaviors. Deliver personalized, luxury-level client experiences while building long-term relationships and executing de-escalation efforts for complex customer concerns. Support shift leadership execution, daily operational consistency, and visual merchandising standards during assigned shifts, including inventory accuracy, loss prevention compliance, and opening/closing procedures. Clearly communicate shift priorities, sales goals, and operational expectations to the team, providing constructive feedback and sharing performance insights with store leadership. Escalate employee or customer concerns appropriately while modeling elevated service recovery behaviors that reinforce the brand. Requires minimum 1–2 years of retail experience with prior keyholder or leadership experience preferred.
Required Qualifications
- Minimum of 1–2 years of retail experience
- High School Diploma or GED
- Ability to stand and move throughout the store for extended periods
- Ability to bend, squat, kneel, and climb ladders as needed
- Ability to lift up to 50 pounds
- Ability to work flexible hours including evenings, weekends, and holidays
- Demonstrated ability to achieve and exceed sales goals
- Strong customer service and clienteling capability
- Leadership presence and peer influence skills
- Strong verbal and written communication skills
- Ability to coach peers constructively
- Proficiency with POS systems
- Proficiency with Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced luxury retail environment
- Demonstrated leadership presence in a luxury or premium retail environment
- Ability to support shift leadership responsibilities and operational execution
- Strong customer de-escalation and service recovery capability
- Ability to reinforce brand standards and selling behaviors through peer coaching
- Strong organizational and follow-through skills
Desired Qualifications
- Prior keyholder or leadership experience
- Luxury, premium, or specialty retail experience
- NetSuite
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