Sales Incentive Operations Lead
HybridLondon, England, United Kingdom
Job Summary
Lead the administration, governance, and continuous improvement of Endava's sales compensation programs, ensuring accurate commission calculations and payouts. Own the end-to-end operation of sales compensation plans, including configuring rules, quotas, and workflows within CaptivateIQ while partnering with Sales Leadership, Finance, and Total Rewards. Serve as the primary product owner for CaptivateIQ, managing system releases, UAT, vendor implementations, and ongoing optimization to support evolving business processes. Establish audit-ready governance processes, resolve compensation exceptions, and develop analytics dashboards for quota attainment and payout analysis. Identify automation opportunities to streamline integrations between CaptivateIQ, CRM, and finance systems.
Required Qualifications
- 5+ years of experience in Sales Compensation, Revenue Operations, Sales Operations, or a related commercial operations role
- Hands-on experience administering CaptivateIQ (or a comparable sales compensation platform such as Xactly, Varicent, or Spiff)
- Strong understanding of sales compensation plans, quota administration, crediting rules, accelerators, commissions, and incentive design
- Experience configuring compensation plans and calculation logic within CaptivateIQ
- Strong analytical skills with advanced Excel and reporting experience
- Experience partnering with Sales, Finance, Total Rewards Payroll, and Technology teams
- Excellent problem-solving, organizational, and stakeholder management skills
- Experience supporting system implementations, testing, and process improvements
Desired Qualifications
- Power BI experience
- Experience with CRM platforms (Microsoft Dynamics, Salesforce, or Ensight)
- Experience with CPQ solutions and commercial operations processes
- Experience supporting enterprise reporting and compensation analytics
- Familiarity with AI-enabled reporting, automation, and workflow tools
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