Sales Host / Member Consultant
On-siteDerry, Northern Ireland, United Kingdom
Job Summary
Deliver exceptional customer experiences that convert prospects into members by conducting tailored club tours, using effective questioning, and handling objections. Drive membership sales, renewals, upgrades, and secondary spend while following up on leads to maximize conversion. Build strong relationships to improve retention and support the delivery of club sales and retention targets. Provide a welcoming environment for all guests, handle member queries efficiently, and promote fitness solutions available within the club. Support day-to-day operations, maintain cleanliness and safety standards, and utilize CRM systems to manage member information. Work collaboratively with the wider team to achieve business goals and contribute to positive club culture.
Required Qualifications
- Passion for fitness, customer service and sales
- Strong communication and relationship-building skills
- Positive, confident and outgoing personality
- Target-driven mindset with a desire to achieve results
- Strong organisational and administration skills
- Ability to work independently and as part of a team
- Flexible approach to working hours, including weekends and Bank Holidays
Desired Qualifications
- Previous experience in sales, hospitality, retail, leisure or customer service
- Experience working toward sales or performance targets
- Knowledge of membership sales or customer retention principles
- Experience using sales, booking or membership systems
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