Sales Host / Member Consultant
On-siteCambridge, England, United Kingdom
Job Summary
Deliver exceptional customer experiences that convert prospects into members while driving membership sales, renewals, upgrades, and secondary spend. Conduct tailored club tours based on individual fitness goals, use effective questioning and rapport-building techniques, and follow up on leads to maximize conversion. Build strong relationships to improve retention, handle member queries professionally, and promote club products and services. Support day-to-day operations by acting as a key holder, maintaining cleanliness and safety standards, and utilizing CRM systems to manage enquiries. Work collaboratively with the wider team to achieve business goals and support national initiatives within a high-performance culture.
Required Qualifications
- Passion for fitness, customer service and sales
- Strong communication and relationship-building skills
- Positive, confident and outgoing personality
- Target-driven mindset with a desire to achieve results
- Strong organisational and administration skills
- Ability to work independently and as part of a team
- Flexible approach to working hours, including weekends and Bank Holidays
Desired Qualifications
- Previous experience in sales, hospitality, retail, leisure or customer service
- Experience working toward sales or performance targets
- Knowledge of membership sales or customer retention principles
- Experience using sales, booking or membership systems
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