Sales Host
On-siteLlanelli, Wales, United Kingdom
Job Summary
Deliver exceptional experiences to prospects and members by proactively driving membership sales, renewals, upgrades, and secondary spend including food, beverage, retail, and fitness products. Convert enquiries through confident objection handling, needs-based selling, and effective follow-up while conducting tailored gym tours linked to individual goals. Support retention by building strong relationships, identifying at-risk members, and recommending relevant services. Maintain operational excellence through cleanliness, hygiene, and floor presentation, acting as a competent key holder for opening, closing, and shift coverage. Handle member queries professionally, escalate issues as required, and support the Head Coach with gym resets and ad-hoc tasks. Work 40 hours per week across flexible shifts, including weekends and bank holidays, while mastering membership software and promoting brand initiatives like Fitness Challenges and Workout Wednesday.
Required Qualifications
- Availability at weekends and bank holidays
- Willingness to work shifts to suit the needs of the business
- Willingness to take on additional duties where required to support team members
- Willingness to drop into operational key holder duties as and when the business requires
- Competence with all administrative duties
- Knowledge of products and services on offer
- Ability to handle member queries and complaints professionally
- Ability to escalate to a manager where required
- Ability to conduct tailored tours of the Gym linked to individual goals
- Ability to upsell based on matching needs to facilities and services offered
- Ability to proactively drive membership sales, renewals, upgrades, and secondary spend
- Ability to convert enquiries into memberships through confident objection handling
- Ability to perform needs based selling and effective follow up
- Ability to support member retention by building strong relationships
- Ability to identify at risk members
- Ability to recommend relevant products and services to enhance member experience and results
- Ability to ensure smooth opening, closing and shift coverage
- Ability to maintain high standards of cleanliness and hygiene
- Ability to ensure gym floor presentation is above expectation
- Ability to support the Head Coach with gym resets and ad-hoc fitness related tasks
- Ability to promote and take part in current Fitness Challenges, Class concepts, and Workout Wednesday initiative
- Ability to achieve and exceed individual and club KPIs
- Outgoing and confident demeanor
- Positive mindset
- Passion for fitness
- Passion for sales
- Passion for customer service
- Drive and ambition
- Keen desire to learn and develop both behaviours and competencies specific to the role
- Curiosity and eagerness to participate in learning and development opportunities
- Target focus to support the club with sales and retention
Desired Qualifications
- Opportunity to deliver personal training sessions out of hours
- Opportunity to deliver group training classes with further training
- English major preferred
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