Sales Host
On-siteStoke Gifford, England, United Kingdom
Job Summary
Deliver an exceptional experience to every prospect, member, and guest while proactively driving membership sales, renewals, upgrades, and secondary spend including food, beverage, and retail. Convert enquiries into memberships through confident objection handling, needs-based selling, and effective follow-up, consistently achieving and exceeding individual and club KPIs. Conduct tailored tours of the Gym linked to individual goals, act as a competent key holder for opening, closing, and shift coverage, and maintain high standards of cleanliness and hygiene. Handle member queries and complaints professionally, escalating where required. Work 20 hours per week with flexible shift availability including weekends and bank holidays.
Required Qualifications
- Availability at weekends and bank holidays is vital
- Willing and able to drop into operational key holder duties as and when the business requires
- Competent with all administrative duties
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members
Desired Qualifications
- Outgoing and confident, with a positive mindset
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
- Curious and eager to participate in learning and development opportunities, to progress both skills and career
- Passionate about fitness, sales and customer service
- Target focussed – to support the club with sales and retention towards achieving success for the business
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