Sales - Holding Supervisor

Job Summary

Required Qualifications

• •You're confident with people and passionate about talking to our customers
• •You communicate well
• •You understand who the core customer is that shops within your local market
• •You're passionate about fashion and clothes
• •You stay up to date with the latest trends
• •You embrace this change and demonstrate resilience
• •You support your team to do the same
• •You understand what it is to be a part of a team
• •You work together
• •You demonstrate the values and behaviours that make you a great team player
• •You'll have a keen eye for detail
• •You maintain great store standards
• •You have a willingness to adapt at pace in a changing environment
• •You have great communication skills
• •You have a can-do attitude
• •You understand their responsibility to follow all H&S procedures
• •You understand key people policies and procedures
• •You apply these in a fair and consistent manner
• •You are aware of store targets and KPI measures
• •You utilise all reports to view and highlight opportunities
• •You deliver activity execution to a high standard
• •You maximise conversion opportunities
• •You focus on markdown reduction
• •You support the Store Manager to achieve strong visual execution
• •You ensure efficient and effective operational processes
• •You maximise opportunities for sales growth
• •You recommend our products and services in a genuine and authentic way
• •You drive store performance and brand awareness
• •You ensure 'Standard Operating Procedures' are consistently followed by the team
• •You protect our brand and maximise efficiencies
• •You work together with the Deputy/Store Manager to deliver profit growth
• •You maximise sales opportunities
• •You minimise costs
• •You adhere to legal operational compliance at all time
• •You ensure your team understand their roles and responsibilities
• •You effectively manage payroll spend within budget and company guidelines
• •You coach and develop the team
• •You regularly observe and provide feedback
• •You give advice and recommendations
• •You give them the confidence to play with styles and ideas in fashion
• •You actively take part in inspiring visual journeys in store
• •You tailor layout, merchandising, Windows and mannequins to reflect the local market and customer
• •You embed the Service Promise of Easy/Smile/Care
• •You make it part of the in-store ethos
• •You lead by the store team
• •You capture customer feedback through VOTC
• •You notify the Deputy/Store Manager of any opportunities highlighted
• •You deliver best in store experiences
• •You support in ensuring all KIND initiatives are embedded
• •You deliver on our KIND values
• •You deliver effective deployment of the team
• •You recognise Team Members for delivering a fantastic customer experience
• •You share successes across the Territory
• •You actively support our charities and communities
• •You ensure positive local impact
• •You sponsor a culture of diversity and inclusion
• •You recruit, develop and retain our teams
• •You create an environment in which team engagement is optimised
• •You seek and act upon feedback
• •You lead wellbeing initiatives
• •You role model our Values
• •You ensure our Teams work with them in mind
• •You actively seek out opportunities for self-development
• •You coach and develop a team of high performing Omnichannel advocates
• •You are focused to deliver a great experience for our customers
• •You nurture, develop and grow our teams
• •You ensure we retain best in market
• •You contribute to forming career pathways for the teams
• •You support store succession
• •You support the Management Team through any change
• •You have great communication skills
• •You have a willingness to adapt at pace in a changing environment
• •You play a crucial part in building a culture that rewards and recognises both individual and team performance
• •You understand key people policies and procedures
• •You apply these in a fair and consistent manner
• •You train team to keep the store environment safe for our customers
• •You understand their responsibility to follow all H&S procedures
• •You are aware of store targets and KPI measures
• •You utilise all reports to view and highlight opportunities
• •You deliver activity execution to a high standard
• •You maximise conversion opportunities
• •You focus on markdown reduction
• •You support the Store Manager to achieve strong visual execution
• •You ensure efficient and effective operational processes
• •You maximise opportunities for sales growth
• •You ensure your team keep up to date with everything New Look has to offer
• •You recommend our products and services in a genuine and authentic way
• •You drive store performance and brand awareness
• •You use Omnichannel customer data
• •You use commercial data
• •You use local knowledge
• •You highlight and support the Store Manager to make informed decisions
• •You ensure 'Standard Operating Procedures' are consistently followed by the team
• •You protect our brand and maximise efficiencies
• •You work together with the Deputy/Store Manager to deliver profit growth
• •You maximise sales opportunities
• •You show a can-do attitude to minimising costs
• •You adhere to legal operational compliance at all time
• •You ensure your team understand their roles and responsibilities
• •You effectively manage payroll spend within budget and company guidelines
• •You develop the team to deliver a seamless Omnichannel Customer journey
• •You ensure our customers feel like they are shopping with one brand
• •You coach and develop the team on YATD techniques
• •You regularly observe and provide feedback
• •You ensure they are giving advice and recommendations
• •You give them the confidence to play with styles and ideas in fashion
• •You actively take part in inspiring visual journeys in store
• •You tailor layout, merchandising, Windows and mannequins to reflect the local market and customer
• •You embed the Service Promise of Easy/Smile/Care
• •You make it part of the in-store ethos
• •You lead by the store team
• •You capture customer feedback through VOTC
• •You notify the Deputy/Store Manager of any opportunities highlighted
• •You deliver best in store experiences
• •You support in ensuring all KIND initiatives are embedded
• •You deliver on our KIND values
• •You deliver effective deployment of the team
• •You recognise Team Members for delivering a fantastic customer experience
• •You share successes across the Territory
• •You actively support our charities and communities
• •You ensure positive local impact
• •You sponsor a culture of diversity and inclusion
• •You recruit, develop and retain our teams
• •You create an environment in which team engagement is optimised
• •You seek and act upon feedback
• •You lead wellbeing initiatives
• •You role model our Values
• •You ensure our Teams work with them in mind
• •You actively seek out opportunities for self-development
• •You coach and develop a team of high performing Omnichannel advocates
• •You are focused to deliver a great experience for our customers
• •You nurture, develop and grow our teams
• •You ensure we retain best in market
• •You contribute to forming career pathways for the teams
• •You support store succession
• •You support the Management Team through any change
• •You have great communication skills
• •You have a willingness to adapt at pace in a changing environment
• •You play a crucial part in building a culture that rewards and recognises both individual and team performance
• •You understand key people policies and procedures
• •You apply these in a fair and consistent manner
• •You train team to keep the store environment safe for our customers
• •You understand their responsibility to follow all H&S procedures
• •You are aware of store targets and KPI measures
• •You utilise all reports to view and highlight opportunities
• •You deliver activity execution to a high standard
• •You maximise conversion opportunities
• •You focus on markdown reduction
• •You support the Store Manager to achieve strong visual execution
• •You ensure efficient and effective operational processes
• •You maximise opportunities for sales growth
• •You ensure your team keep up to date with everything New Look has to offer
• •You recommend our products and services in a genuine and authentic way
• •You drive store performance and brand awareness
• •You use Omnichannel customer data
• •You use commercial data
• •You use local knowledge
• •You highlight and support the Store Manager to make informed decisions
• •You ensure 'Standard Operating Procedures' are consistently followed by the team
• •You protect our brand and maximise efficiencies
• •You work together with the Deputy/Store Manager to deliver profit growth
• •You maximise sales opportunities
• •You show a can-do attitude to minimising costs
• •You adhere to legal operational compliance at all time
• •You ensure your team understand their roles and responsibilities
• •You effectively manage payroll spend within budget and company guidelines
• •You develop the team to deliver a seamless Omnichannel Customer journey
• •You ensure our customers feel like they are shopping with one brand
• •You coach and develop the team on YATD techniques
• •You regularly observe and provide feedback
• •You ensure they are giving advice and recommendations
• •You give them the confidence to play with styles and ideas in fashion
• •You actively take part in inspiring visual journeys in store
• •You tailor layout, merchandising, Windows and mannequins to reflect the local market and customer
• •You embed the Service Promise of Easy/Smile/Care
• •You make it part of the in-store ethos
• •You lead by the store team
• •You capture customer feedback through VOTC
• •You notify the Deputy/Store Manager of any opportunities highlighted
• •You deliver best in store experiences
• •You support in ensuring all KIND initiatives are embedded
• •You deliver on our KIND values
• •You deliver effective deployment of the team
• •You recognise Team Members for delivering a fantastic customer experience
• •You share successes across the Territory
• •You actively support our charities and communities
• •You ensure positive local impact
• •You sponsor a culture of diversity and inclusion
• •You recruit, develop and retain our teams
• •You create an environment in which team engagement is optimised
• •You seek and act upon feedback
• •You lead wellbeing initiatives
• •You role model our Values
• •You ensure our Teams work with them in mind
• •You actively seek out opportunities for self-development
• •You coach and develop a team of high performing Omnichannel advocates
• •You are focused to deliver a great experience for our customers
• •You nurture, develop and grow our teams
• •You ensure we retain best in market
• •You contribute to forming career pathways for the teams
• •You support store succession
• •You support the Management Team through any change
• •You have great communication skills
• •You have a willingness to adapt at pace in a changing environment
• •You play a crucial part in building a culture that rewards and recognises both individual and team performance
• •You understand key people policies and procedures
• •You apply these in a fair and consistent manner
• •You train team to keep the store environment safe for our customers
• •You understand their responsibility to follow all H&S procedures
• •You are aware of store targets and KPI measures
• •You utilise all reports to view and highlight opportunities
• •You deliver activity execution to a high standard
• •You maximise conversion opportunities
• •You focus on markdown reduction
• •You support the Store Manager to achieve strong visual execution
• •You ensure efficient and effective operational processes
• •You maximise opportunities for sales growth
• •You ensure your team keep up to date with everything New Look has to offer
• •You recommend our products and services in a genuine and authentic way
• •You drive store performance and brand awareness
• •You use Omnichannel customer data
• •You use commercial data
• •You use local knowledge
• •You highlight and support the Store Manager to make informed decisions
• •You ensure 'Standard Operating Procedures' are consistently followed by the team
• •You protect our brand and maximise efficiencies
• •You work together with the Deputy/Store Manager to deliver profit growth
• •You maximise sales opportunities
• •You show a can-do attitude to minimising costs
• •You adhere to legal operational compliance at all time
• •You ensure your team understand their roles and responsibilities
• •You effectively manage payroll spend within budget and company guidelines
• •You develop the team to deliver a seamless Omnichannel Customer journey
• •You ensure our customers feel like they are shopping with one brand
• •You coach and develop the team on YATD techniques
• •You regularly observe and provide feedback
• •You ensure they are giving advice and recommendations
• •You give them the confidence to play with styles and ideas in fashion
• •You actively take part in inspiring visual journeys in store
• •You tailor layout, merchandising, Windows and mannequins to reflect the local market and customer
• •You embed the Service Promise of Easy/Smile/Care
• •You make it part of the in-store ethos
• •You lead by the store team
• •You capture customer feedback through VOTC
• •You notify the Deputy/Store Manager of any opportunities highlighted
• •You deliver best in store experiences
• •You support in ensuring all KIND initiatives are embedded
• •You deliver on our KIND values
• •You deliver effective deployment of the team
• •You recognise Team Members for delivering a fantastic customer experience
• •You share successes across the Territory
• •You actively support our charities and communities
• •You ensure positive local impact
• •You sponsor a culture of diversity and inclusion
• •You recruit, develop and retain our teams
• •You create an environment in which team engagement is optimised
• •You seek and act upon feedback
• •You lead wellbeing initiatives
• •You role model our Values
• •You ensure our Teams work with them in mind
• •You actively seek out opportunities for self-development
• •You coach and develop a team of high performing Omnichannel advocates
• •You are focused to deliver a great experience for our customers
• •You nurture, develop and grow our teams
• •You ensure we retain best in market
• •You contribute to forming career pathways for the teams
• •You support store succession
• •You support the Management Team through any change
• •You have great communication skills
• •You have a willingness to adapt at pace in a changing environment
• •You play a crucial part in building a culture that rewards and recognises both individual and team performance
• •You understand key people policies and procedures
• •You apply these in a fair and consistent manner
• •You train team to keep the store environment safe for our customers
• •You understand their responsibility to follow all H&S procedures
• •You are aware of store targets and KPI measures
• •You utilise all reports to view and highlight opportunities
• •You deliver activity execution to a high standard
• •You maximise conversion opportunities
• •You focus on markdown reduction
• •You support the Store Manager to achieve strong visual execution
• •You ensure efficient and effective operational processes
• •You maximise opportunities for sales growth
• •You ensure your team keep up to date with everything New Look has to offer
• •You recommend our products and services in a genuine and authentic way
• •You drive store performance and brand awareness
• •You use Omnichannel customer data
• •You use commercial data
• •You use local knowledge
• •You highlight and support the Store Manager to make informed decisions
• •You ensure 'Standard Operating Procedures' are consistently followed by the team
• •You protect our brand and maximise efficiencies
• •You work together with the Deputy/Store Manager to deliver profit growth
• •You maximise sales opportunities
• •You show a can-do attitude to minimising costs
• •You adhere to legal operational compliance at all time
• •You ensure your team understand their roles and responsibilities
• •You effectively manage payroll spend within budget and company guidelines
• •You develop the team to deliver a seamless Omnichannel Customer journey
• •You ensure our customers feel like they are shopping with one brand
• •You coach and develop the team on YATD techniques
• •You regularly observe and provide feedback
• •You ensure they are giving advice and recommendations
• •You give them the confidence to play with styles and ideas in fashion
• •You actively take part in inspiring visual journeys in store
• •You tailor layout, merchandising, Windows and mannequins to reflect the local market and customer
• •You embed the Service Promise of Easy/Smile/Care
• •You make it part of the in-store ethos
• •You lead by the store team
• •You capture customer feedback through VOTC
• •You notify the Deputy/Store Manager of any opportunities highlighted
• •You deliver best in store experiences
• •You support in ensuring all KIND initiatives are embedded
• •You deliver on our KIND values
• •You deliver effective deployment of the team
• •You recognise Team Members for delivering a fantastic customer experience
• •You share successes across the Territory
• •You actively support our charities and communities
• •You ensure positive local impact