Sales Floor Dept Supervisor Hardware & Tools
On-site · West Chester, Ohio, United States
Job Summary
Sales Floor Department Supervisor at Lowe's leads a team to deliver quality customer service, coaches/mentors associates, handles down stocking and area recovery, contributes to merchandising decisions, monitors safety and lifting practices, and may serve as manager-on-duty. The role requires broad product knowledge, cross-department collaboration, and strong communication to relay best practices upward. Responsibilities include customer-facing activities (greeting, clarifying needs, closing sales), non-customer-facing tasks (inventory management, safety reporting), and ensuring department coverage and performance. Travel to meetings/trainings or to support neighboring stores may occur; minimum education and several years of retail/customer-service experience are specified. Proficiency with Microsoft Office and willingness to obtain licensure/registration as required are noted. This is an hourly full-time position with varied shifts (morning/afternoon/evening) and physical requirements (lifting). The posting emphasizes leadership, training, and coaching capabilities, along with a focus on a safe, productive store environment.
Required Qualifications
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment
- 1 year of experience in customer service
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
- Experience supporting or participating in the process of training, mentoring and developing associates
- Experience working cross-functionally
- Experience Using Microsoft Office Suite
- Ability to obtain sales related licensure or registration as may be required by law
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