Sales Floor Dept Supervisor - Flooring-Decor
On-siteKnoxville, Tennessee, United States
Job Summary
Provide resources and tools to support associates delivering quality customer service, while assisting with down stocking, area recovery, and merchandising decisions. Monitor store power equipment, coach employees on safe behaviors and lifting techniques, and lead a team of associates through coaching, training, and performance management. Handle customer-facing activities such as greeting shoppers and closing sales, alongside non-customer tasks like inventory management and conducting safety walks. Communicate best practices to the team, report hazards, and communicate upward to management regarding concerns and morale. Occasionally open or close the store or serve as manager-on-duty as needed.
Required Qualifications
- High School Diploma or equivalent
- 3 years of experience in a retail environment OR 5 years of experience in a retail environment
- 1 year of experience in customer service
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
- Experience supporting or participating in the process of training, mentoring and developing associates
- Experience working cross-functionally
- Experience Using Microsoft Office Suite
- Ability to obtain sales related licensure or registration as may be required by law
- Hourly Full Time employment
- Generally scheduled 39 to 40 hours
- Morning, afternoon and evening availability any day of the week
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Ability to lift 25 pounds without assistance
- Travel on occasion to meetings, trainings, or to support neighboring stores/outlets
Desired Qualifications
- 3 years of retail customer service experience
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
- Experience in a leadership role with direct report responsibility
- Experience working in the home improvement retail sector
- Experience working in a fast paced, dynamic retail environment
- Experience in key carrying role with manager-on-duty responsibilities
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
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