Sales Experience Manager - Houston
On-siteHouston, Texas, United States
Job Summary
Lead business development for the boutique by creating client relationships, driving sales targets, and implementing proactive sales strategies. Manage CRM efforts including client outreach, data capture, and repurchase rates while overseeing boutique projects like inventory audits and operational fluidity. Partner with sales and care teams to resolve escalated matters, monitor KPIs, and optimize controllable costs through analysis. Motivate boutique staff, conduct training, manage payroll, and lead performance reviews to build a talent pipeline. Uphold Cartier standards as a Maison Ambassador while participating in daily setup and breakdowns.
Required Qualifications
- 8-10 years of management, especially in luxury retail or hospitality
- Required experience in managing direct reports
- Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
- Strong leadership skills
- Excellent analytical, organizational, and interpersonal communication skills required
- Strong understanding of client service needs and priorities (internal and external)
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Ability to work in a fast-paced, evolving environment
Desired Qualifications
- Bachelor's degree in a business-related field is a plus
- Additional language skills are a plus
- Previous experience with SAP is preferred
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