Sales & Experience Lead/Supervisor (FAO Schwarz Boutique at Nordstrom)
$47,840–$52,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead the FAO Schwarz boutique floor by setting and protecting guest experience standards across all touchpoints, conducting regular observations to coach associates on performance and sales, and managing real-time guest flow and zoning. Own the daily zone chart, run opening and closing routines, and maintain readiness of props, costumes, and stock levels while ensuring register compliance. Drive business performance by tracking KPIs, coaching the team on product knowledge and selling skills, and surfacing floor insights to the Boutique Manager. Collaborate with fellow Leads to ensure cohesive operations and seamless handoffs during rotating area assignments.
Required Qualifications
- 2+ years of leadership experience in retail, hospitality, experiential, or performance based environments
- track record of coaching and developing a team through feedback and daily floor leadership
- Strong floor presence and the confidence to make real-time decisions under pressure
- The ability to lead confidently across a broad range of guest-facing responsibilities without losing energy or standards
- A natural selling instinct
- Strong communication skills
- Flexibility to work days, evenings, weekends, and peak retail periods
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- A genuine interest in toys, play, and what the FAO Schwarz brand stands for
- A love of play
- Experience in experiential, flagship, or concession retail environments
Desired Qualifications
- Experience in experiential, flagship, or concession retail environments is a strong plus
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